Privacy

 

Durin, Inc. Privacy Policy

Last Updated: 10 August 2026

 

Durin, Inc. ("Durin," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Durin collects, uses, stores, shares, and protects personal information when you:

  • Visit our website, including www.durin.ai and related webpages;

  • Purchase or register a Durin product;

  • Create or use a Durin account;

  • Download or use the Durin mobile application ("App");

  • Install or use a Durin Door Manager ("Product");

  • Interact with our customer support team;

  • Participate in beta programs, surveys, or promotional activities; or

  • Otherwise interact with our products or services (collectively, the "Services").

This Privacy Policy is intended to comply with applicable privacy laws, including the General Data Protection Regulation ("GDPR"), the UK GDPR, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), and other applicable privacy laws.

By using the Services, you acknowledge that you have read this Privacy Policy.

 

1. Who We Are

Durin, Inc. is the controller of the personal information described in this Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, you may contact us using the information provided at the end of this document.

 

2. Information We Collect

The information we collect depends on how you use the Services.

 

A. Information You Provide

When you interact with Durin, you may provide:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Company name, if applicable

  • Customer support communications

  • Survey responses

  • Beta program feedback

  • Warranty or replacement requests

  • Photos, screenshots, videos, or other materials voluntarily submitted to Customer Support

If you invite another person to use the Services, such as a family member or household member, you are responsible for ensuring you have permission to provide their information.

 

B. Account Information

When you create or use a Durin account, we may collect:

  • Account identifier

  • Email address

  • Authentication provider, such as Sign in with Apple or Sign in with Google

  • Notification preferences

  • Language preferences

  • Security settings

  • Account creation date

  • Account status

We do not receive your Apple ID or Google account password.

 

C. Purchase Information

If you purchase Products through our website or other authorized sales channels, we may collect:

  • Products purchased

  • Order history

  • Shipping information

  • Billing information

  • Payment confirmation

  • Transaction identifiers

  • Refund history

  • Warranty registration information

Payment card information is processed by our payment service providers. Durin does not store complete payment card numbers.

 

D. Product Information

To provide and support the Services, we may collect information about registered Products, including:

  • Product model

  • Serial number

  • Firmware version

  • Product registration status

  • Installation status

  • Connectivity status

  • Device health information

  • Diagnostic information

This information helps us provide software and firmware updates, troubleshoot issues, improve reliability, and provide customer support.

 

E. Residence and Access Management Information

Because the Services allow you to manage compatible smart locks, we may collect information necessary to provide that functionality, including:

  • Residence names

  • Entrance names

  • Authorized Users

  • Access permissions

  • Access schedules

  • Invitation status

  • Permission changes

  • Administrative actions performed within your account

This information is used to operate the Services and provide access management functionality.

 

F. Event History

The Services may maintain activity records that include:

  • Lock or unlock commands initiated through the Services

  • Whether a command was successfully completed

  • Date and time of events

  • Firmware update history

  • Notification history

  • Product status events

  • System diagnostics

Event history enables account owners to monitor activity, troubleshoot issues, and manage access to their property.

 

G. Device and Application Information

When you use the App or Services, we may automatically collect technical information such as:

  • Mobile device model

  • Operating system version

  • Device identifiers

  • Application version

  • Browser type

  • IP address

  • Internet service provider

  • Language settings

  • Time zone

  • Crash reports

  • Performance logs

  • Diagnostic data

This information helps us improve performance, identify software issues, maintain security, and support our Products and Services.

 

H. Website Information

When you visit our website, we may automatically collect:

  • Pages viewed

  • Time spent on pages

  • Referring websites

  • Clickstream information

  • Browser information

  • Device type

  • IP address

  • General geographic region inferred from your IP address, such as city or state

  • Cookies and similar technologies

 

I. Beta Program Information

If you participate in a Durin beta program, we may collect information such as:

  • Product usage information

  • Diagnostic logs

  • Crash reports

  • Feedback

  • Survey responses

  • Feature usage information

 

We use this information to evaluate product quality, identify defects, improve reliability, and enhance our Products and Services.

Participation in beta programs is voluntary and may be subject to separate program terms or agreements.

 

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website, improve functionality, analyze performance, understand how visitors interact with our Services, and measure the effectiveness of our communications and marketing activities.

These technologies may include:

  • Essential cookies

  • Functional cookies

  • Performance cookies

  • Analytics cookies

  • Marketing or advertising technologies, where permitted by law

We may use third-party analytics, e-commerce, advertising, or measurement services to help us understand website traffic, measure the effectiveness of our marketing activities, improve the customer experience, and optimize our website and Services.

Where required by law, we obtain your consent before placing or activating non-essential cookies or similar technologies.

You can manage your cookie preferences through your browser settings or any cookie preference tools we make available. Depending on the technologies we use, additional preference or opt-out tools may also be available through applicable third-party platforms.

Disabling certain cookies may affect some website functionality.

 

4. Information We Do Not Intentionally Collect

At this time, the App is not designed to intentionally collect or continuously track your precise GPS location.

If future features require precise location information, we will request any permissions required by your device's operating system and update this Privacy Policy as appropriate.

 

5. Information We Receive from Third Parties

We may receive information from third-party service providers, including:

  • Payment processors

  • Shipping providers

  • Identity providers, such as Apple or Google

  • Analytics providers

  • Customer support platforms

  • Cloud hosting providers

  • Fraud prevention providers

  • Marketing service providers

We use this information only for the purposes described in this Privacy Policy and in accordance with applicable law.

 

6. How We Use Your Information

We use personal information for legitimate business purposes and where we have a lawful basis for doing so.

Depending on how you interact with the Services, we may use your information to:

  • Create and manage your Durin account.

  • Authenticate your identity and provide secure access to the Services.

  • Process purchases, payments, shipments, returns, and warranty requests.

  • Register your Products and activate product functionality.

  • Provide software, firmware, and security updates.

  • Operate and maintain the Durin App and related services.

  • Manage residence information, entrances, Authorized Users, and access permissions.

  • Deliver push notifications, including lock activity, device status, firmware updates, and security alerts.

  • Respond to customer support requests and troubleshoot technical issues.

  • Evaluate and improve beta products and features.

  • Improve the reliability, security, performance, and functionality of our Products and Services.

  • Analyze website traffic and user interactions.

  • Personalize your experience with our Services.

  • Detect fraud, abuse, unauthorized access, or other security incidents.

  • Comply with legal obligations.

  • Enforce our Terms of Service and other agreements.

  • Communicate with you regarding your account, purchases, Products, and Services.

  • Send newsletters, promotional offers, product announcements, and beta program invitations where permitted by law and consistent with your communication preferences.

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing any notice or obtaining any consent required by applicable law.

We do not use personal information to make automated decisions that produce legal or similarly significant effects concerning individuals.

 

7. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction requiring a legal basis for processing, Durin may process personal information under one or more of the following legal bases:

 

Performance of a Contract

We process personal information when necessary to provide Services you request, such as to:

  • Create and manage your account.

  • Deliver Products.

  • Provide the App and related services.

  • Authenticate users.

  • Manage Product functionality.

  • Process purchases.

  • Provide customer support.

  • Deliver requested notifications.

 

Legitimate Interests

We may process personal information where necessary for our legitimate interests, including:

  • Improving our Products and Services.

  • Maintaining network and system security.

  • Preventing fraud and misuse.

  • Diagnosing software and Product issues.

  • Protecting users and property.

  • Measuring website performance.

  • Developing new features.

  • Conducting internal analytics.

When relying on legitimate interests, we consider those interests in relation to your rights and freedoms as required by applicable law.

 

Consent

We may rely on your consent for activities including:

  • Marketing communications where required.

  • Non-essential cookies.

  • Analytics or advertising technologies where required.

  • Optional Product or App features requiring your permission.

You may withdraw your consent at any time, subject to applicable law. Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

 

Legal Obligations

We may process personal information where necessary to:

  • Comply with applicable laws.

  • Respond to lawful government requests.

  • Maintain required financial and tax records.

  • Meet applicable product safety obligations.

  • Establish, exercise, or defend our legal rights.

 

8. How We Share Information

We do not sell your personal information for monetary compensation.

We may disclose personal information in the following circumstances.

 

A. Service Providers

We work with vendors that perform services on our behalf, which may include:

  • Cloud hosting

  • Payment processing

  • Shipping and fulfillment

  • Customer support

  • Email delivery

  • Identity and authentication services

  • Analytics

  • Marketing services

  • Product diagnostics

  • Fraud prevention

These providers receive information as reasonably necessary to perform services for us and are required to handle personal information in accordance with applicable contractual and legal requirements.

 

B. Analytics and Marketing Partners

We may use third-party analytics, e-commerce, advertising, or measurement providers.

Depending on the technologies we use, these providers may receive technical information, cookies, device identifiers, IP addresses, or browsing information to help us:

  • Understand website usage.

  • Measure marketing effectiveness.

  • Improve our website and Services.

  • Analyze product performance.

  • Better understand customer interactions.

Where required by applicable law, we obtain consent before these technologies are activated.

 

C. Business Transfers

If Durin is involved in a merger, acquisition, financing, reorganization, asset sale, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

 

D. Legal and Security Purposes

We may disclose information where we believe disclosure is necessary or appropriate to:

  • Comply with applicable law or legal obligations.

  • Respond to lawful requests.

  • Protect the safety of users or others.

  • Prevent or investigate fraud, misuse, or security incidents.

  • Enforce our agreements.

  • Protect the rights, property, or security of Durin or others.

 

9. International Data Transfers

Durin is headquartered in the United States.

Personal information may be transferred to and processed in the United States and other countries where Durin or our service providers operate. These countries may have privacy laws that differ from those in your country.

Where required by applicable law, including the GDPR and UK GDPR, Durin uses appropriate safeguards for international transfers of personal information. These safeguards may include Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Addendum, or other legally recognized transfer mechanisms.

Additional information regarding applicable safeguards may be available upon request.

 

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing the Services.

  • Maintaining customer accounts.

  • Delivering customer support.

  • Complying with legal obligations.

  • Resolving disputes.

  • Enforcing our agreements.

  • Maintaining marketing opt-out and suppression records.

Retention periods may vary depending on the type of information and the purposes for which it is processed.

When personal information is no longer required, we delete, anonymize, or securely dispose of it unless a longer retention period is required or permitted by law.

 

11. Security

Durin uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or destruction.

These safeguards may include measures such as encryption, access controls, monitoring, secure data storage, and appropriate vendor security measures.

Although no system can be guaranteed to be completely secure, we take reasonable steps to protect personal information consistent with the nature of the information and applicable law.

 

12. Children's Privacy

Durin's Services are not intended for children under thirteen (13), or the equivalent minimum age in their jurisdiction.

We do not knowingly collect personal information from children under thirteen (13), or a higher minimum age where required by applicable law.

If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information to Durin may contact us using the information provided below.

 

13. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information. These rights may be subject to legal limitations and exceptions.

Where applicable, you may have the right to:

  • Request access to the personal information we maintain about you.

  • Request correction of inaccurate or incomplete personal information.

  • Request deletion of your personal information.

  • Request restriction of certain processing activities.

  • Object to certain processing activities.

  • Request a copy of your personal information in a portable format.

  • Withdraw consent where processing is based on your consent.

  • Lodge a complaint with an applicable data protection authority.

Durin will not discriminate against you for exercising privacy rights provided to you by applicable law.

To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.

To protect your privacy and security, we may request information reasonably necessary to verify your identity before fulfilling certain requests.

If we approve a deletion request, we will delete or anonymize the applicable personal information, subject to information we are permitted or required to retain under applicable law.

 

14. California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA").

Subject to applicable law, California residents may have the right to:

  • Know the categories of personal information Durin collects.

  • Know the categories of sources from which personal information is collected.

  • Know the business or commercial purposes for collecting, using, or sharing personal information.

  • Know the categories of third parties with whom personal information is disclosed.

  • Access specific pieces of personal information.

  • Request deletion of personal information.

  • Request correction of inaccurate personal information.

  • Limit certain uses or disclosures of sensitive personal information, where applicable.

  • Opt out of the sale or sharing of personal information, where applicable.

Durin does not sell personal information for monetary compensation.

Certain analytics, marketing, or advertising technologies may be considered a "sale" or "sharing" of personal information under California or other state privacy laws even when no money is exchanged.

Where required by applicable law, Durin will provide applicable notices and mechanisms that allow eligible individuals to exercise rights relating to those activities.

Durin will not discriminate against California residents for exercising rights provided by applicable law.

 

15. European Privacy Rights

If you are located in the European Economic Area, Switzerland, or the United Kingdom, you may have rights under applicable privacy law, including:

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object to certain processing.

  • The right to withdraw consent where processing is based on consent.

  • The right to lodge a complaint with your local supervisory authority.

Where we rely on legitimate interests as a legal basis for processing, you may object to such processing where permitted by applicable law.

 

16. Marketing Communications

If you subscribe to receive newsletters, promotional communications, beta program announcements, or other marketing communications, you may opt out at any time.

You may unsubscribe by:

  • Clicking the "unsubscribe" link included in our marketing emails;

  • Updating your communication preferences within your account, where available; or

  • Contacting us using the information below.

Even if you opt out of marketing communications, we may continue to send non-promotional communications relating to your:

  • Account

  • Product purchases

  • Security notifications

  • Firmware updates

  • Service announcements

  • Warranty information

  • Customer support

  • Legal notices

 

17. Third-Party Websites and Services

The Services may contain links to websites, applications, products, or services operated by third parties.

Durin is not responsible for the privacy, security, or content practices of third parties when they process information independently of Durin.

We encourage you to review the privacy policies of third-party services you choose to use.

 

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Products and Services, applicable laws, technology, business operations, or privacy practices.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice of material changes.

This Privacy Policy supersedes previous versions as of its Effective Date.

 

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Durin, Inc.

Email: privacy@durin.ai
Website: www.durin.ai

Mailing Address:
440 N. Wolfe Road
Sunnyvale, CA 94085
United States

Where applicable, you may also have the right to contact your local data protection or supervisory authority regarding concerns about our processing of your personal information.